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How To Order



Order Confirmation

You will receive an order confirmation within 48 hours. Please contact us if you do not receive an order confirmation. Our toll free number is (800)526-4663. To phone from outside the United States, please call us at (212)768-7373.


Purchase Order

We do not accept purchase orders.


Standard Shipping Charges for Videos and DVDs

US Continent
Shipping fee is $9.95 per order (not per item) for US Continent

Alaska, Hawaii, Puerto Rico and US Territory Orders
An additional charge $5.00 will be added for all orders shipping to Alaska, Hawaii, Puerto Rico and US Territories.

Canada
An additional charge of $8.00 will be added for all order shipping to Canada

Standard delivery takes 2-3 weeks.


Additional Express/Overnight Shipping Costs

  Additional Charges
Merchandise Total Express
(2-3 days)
Overnight
$0 to $50.00 $2.95 $15.95
$50.01 to $100.00 $3.95 $20.95
$100.01 to $150.00 $4.95 $25.95
$150.01 to $200.00 $5.95 $37.95
$200.01 to $300.00 $9.95 $42.95
$300.01 to $500.00 $14.95 $47.95
$500.01 to $1,000.00 $24.95 $51.95
$1,000.01 or more $39.95 $59.95

Express and Overnight shipping are not available for Alaska, Hawaii, Puerto Rico, U.S Territories and Canada.


Shipping Policies

Standard Shipping (U.S only)
Most orders are shipped via Standard Shipping and are delivered within 7-10 business days from the ship date depending on product availability. We are sorry, we do not deliver to P.O Boxes.

Express (2-3 days) Shipping
Express orders will be shipped via 2nd Day Service should be delivered within 2-3 business days from the order's ship date. We're sorry, we do not deliver to P.O. Boxes.

Overnight Service Shipping
Overnight order placed by 12:00PM EST/noon will be processed and shipped the same day, depending on product availability. Overnight order placed after 12:00 PM EST/noon will be processed and shipped the next business day.

Items delayed due to availability will not be sent via Express or Overnight service.

Canadian Shipping
Orders shipping to Canada are processed and shipped within 1-2 business days. Please expect delivery within 14-21 business days from ship date. Not all programs are available to ship to Canada. Please check program detail for shipping limitations.

International Locations (Other than Canada)
We're sorry, products can only be shipped to destinations within the United States, it's territories and Canada. We apologize for any inconvenience.

Delivery
Delivery occurs only on business days, Monday through Friday (excluding holidays).


Sales/Use Tax Information

Items sold by Documentary-Video and billed to destinations in the states of California, Nevada, New Jersey and New York are subject to sales tax.

If an item is subject to sales/use tax in the state to which the order is billed, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include shipping and handling charges and discounts.


Tax-Exempt Orders

Illinois State customers who purchase from our website are responsible for paying Illinois sales tax directly to the Illinois Department of Revenue. California, Nevada, New Jersey and New York sales taxes will be charged on all orders unless Ambrose Video is provided with one of following:

  • Certificate of exempt status with tax I.D.
  • Or
  • A copy of state resale certificate

Return Policy

You may return most items sold by Documentary-Video within 30 days of delivery for a full refund.

We cannot accept returns of certain items, including:
  • Any item that is returned more than 30 days after delivery.
  • Any DVD that has been opened (taken out of its plastic wrap).
  • Any item that is not in its original condition, is damaged, or is missing parts.



  • Ordering Methods


    Phone:
    To order by phone within the United States, call us toll-free at (800) 526-4663. To phone outside the United States, (212)768-7373, 9AM to 5PM E.S.T, Monday to Friday. Our friendly customer service representative will make ordering easy. To expedite your order, please have your credit card on hand.
    Online: www.documentary-video.com 24 hours a day, 7 days a week

    Fax: Add products to your shopping cart, print the invoice, and fax it to (212) 768-9282.

    By Mail:
    Ambrose Video Publishing, Inc.
    Attn: Documentary-Video Order Processing Department
    1202 Lexington Avenue, Suite 171
    New York, NY 10028

    Check should be made payable to Ambrose Video Publishing

    Guarantee

    Documentary Video guarantees its product. Returns will be accepted for any program within 90 days of purchase -- a credit will be issued for future purchases.


    Privacy Policies

    Online Privacy Policy

    We are committed to protecting your privacy. We use the information you provide during the checkout process to process your orders and email your order confirmation. Documentary-Video knows that the confidentiality of purchase-related information is of special concern to visitors who purchase items through our website. We are committed to safeguarding this information. We will not share any personally identifiable information (such as your name, address or telephone number) that you provide us when you make a purchase through our website with any other company, except where necessary for us to fulfill the order or to administer our Web site.

    Mailing Address

    If you request a catalogue it will be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us. If you purchase from us, you may also receive mailings from us announcing new releases or special offers. If you prefer, you can have your name put on our do-not-mail list by emailing us at customerservice@ambrosevideo.com. Please include your name and address as it appears on your mailing label.

    Encryption and Security

    We use VeriSign's Payflow Pro software to perform all credit card transactions. To ensure your information remains secure, Payflow Pro encrypts each transaction request using the latest Secure Sockets Layer (SSL) encryption technology.